FAQ

If an Importer chooses to exit the Import Savings Program, no reverse action is required. Documentation, shipping, and customs procedures remain intact with Suppliers and the customs broker. The financial terms outlined in the 36-month Client Service Agreement must be completed.

ImportLogix follows a shared-savings subscription model. Pricing is based on each Company's Import Profile, projected 12-month savings, and licensed seat requirements. Importers receive a detailed savings analysis and monthly subscription pricing during an initial tariff-savings review before making any commitment. ISG offers predictable capped pricing for ultra-high-volume enterprise clients.

Yes. Import Savings Group offers a Discounted Rate Guarantee: if average tariff and duty savings fall below the guaranteed minimum, the subscription fee is discounted proportionally to match. The guarantee applies once the company's full supply chain has been analyzed and ISG's recommendations are implemented.

After the initial 36-month Client Service Agreement, ISG offers legacy ImportLogix clients options to extend discounted annual subscription renewals based on their import profile and the ISG shared savings model.

ImportLogix is designed as a long-term tariff savings and compliance platform rather than a short-term software expense. The 36-month term provides full coverage across multiple product and supply chain cycles, ensures ISG's Tariff Valuation Process and compliance documentation remain current as trade laws evolve, and aligns subscription costs with the full scale of savings generated. Most Importers begin realizing measurable savings as early as their first shipment, often offsetting early program costs well within the first year.

If an Importer's company undergoes a merger or ownership change during the program, ISG will review available options to ensure continuity. ISG should be notified promptly so both parties can manage the transition while maintaining compliance and savings.

Import Savings Group (ISG) is a service provider and international import tax advisory firm. ISG provides U.S. Importers of Record with a CBP rulings-based, defensible strategy to significantly reduce tariff and duty costs through ImportLogix™, ISG's proprietary enterprise software platform. ISG's Tariff Valuation Process is developed in partnership with Am-Law 100 and 200 firms and vetted by leading customs brokers.

ImportLogix is a secure, patent-pending, cloud-based enterprise software platform that applies ISG's patent-pending Tariff Valuation Process to reduce tariff and duty costs for U.S. Importers. The platform is built on the only CBP rulings library database of its kind, developed in partnership with Am Law 100 and Am Law 200 firms, and vetted by leading customs brokers.

ImportLogix is built on a fundamentally different Tariff Valuation Process. Widely recognized methods such as First Sale valuation, HTS reclassification, FTZ programs, or country-of-origin strategies address only a fraction of the allowable tariff savings available to U.S. importers. ImportLogix's patent-pending software applies a systematic analysis of dutiable values across every Supplier in the supply chain. ISG clients have achieved 35% to 57% in tariff and duty savings. The platform works seamlessly alongside existing customs broker and freight forwarder relationships, providing additional savings on top of current methods — no changes to current operations are required.

ISG works with U.S. companies carrying significant annual import duty exposure across manufacturing, distribution, retail, raw materials, components, and industrial sectors — importing from suppliers in over 200 countries and territories, including China, India, Latin America, the EU, and Africa. Each company is evaluated using a brief Importer Profile Questionnaire based on annual import volume, product type, and other business factors. Qualified companies receive an invitation to schedule a tariff-savings review and an ImportLogix demonstration with an ISG representative.

Importers who do not meet current qualification criteria will be notified by email and can opt in for future communications. ISG periodically updates program availability and notifies interested applicants when openings arise.

Yes. Customs attorneys and brokers can extend ISG's Tariff Valuation Process to their existing client engagements through the ImportLogix affiliate program. Customs broker licensing models are also available. Contact ISG to learn more.

ImportLogix applies ISG's patent-pending Tariff Valuation Process to help Importers determine a defensible, lower declared value across each Supplier, based on established CBP rulings. The price paid to the Supplier doesn't change — only the documented customs value is reduced, generating real duty savings without disrupting existing supplier relationships.

Once Suppliers complete the ImportLogix survey — which typically takes two to five business days — the platform automatically generates compliance documentation and step-by-step activation procedures. ISG recommends completing the initial Supplier Survey and Procedures at least three weeks before your next shipment to ensure savings are properly documented for compliance. Timelines vary based on Supplier responsiveness and each company's internal review, approval, and activation processes.

ISG clients have historically achieved reductions in annual tariffs and duties of 35% to 57%. Actual savings depend on an Importer's specific profile — including annual import volume, product mix, country of origin, Supplier cost structures, and other business factors. Lower dutiable values realized through ImportLogix multiply throughout the Importer's cost structure — reducing customs bond premiums, cargo and inventory insurance, and trade finance expenses. ISG provides a customized projected savings analysis before any subscription commitment is made. Past results are not a guarantee of future performance. Schedule a tariff-savings review to see your company's projected savings.

No changes to current duty reduction methods are required. Because ISG's Tariff Valuation Process addresses the customs value itself — rather than the duty rate, HTS classification, or timing of clearance — ImportLogix can be used in combination with First Sale programs, Foreign Trade Zones, duty drawback programs, or bonded warehouse arrangements. ImportLogix also works alongside customs brokers and freight forwarders, layering additional savings on top of existing methods and arrangements.

ImportLogix is enterprise software — comparable to an ERP or payroll platform — and none of these categories offer free trials, because value is gained through implementation. A short trial with a single Supplier wouldn't yield meaningful results across the full supply chain, nor would it reflect the real savings ImportLogix delivers at scale. Instead, before any commitment, qualifying Importers receive a no-obligation tariff-savings review — built entirely from their own import data — that quantifies projected savings, EBITDA impact, and subscription pricing. The resulting savings give ISG clients a meaningful, defensible cost advantage in competitive markets. Schedule your tariff-savings review to see what ImportLogix could do for your supply chain.

Yes. The Import Savings Program is fully compliant with U.S. Customs laws and regulations, and every valuation is grounded in established CBP customs rulings. ISG's tariff reduction models were developed in partnership with Am-Law 100 and 200 firms to ensure the highest level of compliance and trust, and the Importer of Record retains final say over all valuations before declaring import value to Customs.

ImportLogix's tariff savings strategy is legally supported by CBP customs valuation law — grounded in established rulings that define and clarify transaction value for all U.S. imports. ImportLogix is built on the only CBP rulings library database of its kind, developed in partnership with Am Law 100 and Am Law 200 firms, applying established customs rulings and guidance to Importer and Supplier cost data, and vetted by leading customs brokers.

CBP enforcement actions have increased 520%, and agency reviews and audits are now AI-enabled — creating greater compliance exposure for U.S. Importers of Record regardless of existing trade programs. ImportLogix prepares compliance documentation in advance, with each valuation declaration tied to a specific legal authority — audit-ready, with method, documentation, and records built in. ISG educates Importers by providing clear procedures for handling the process if contacted by U.S. Customs. Importers should rely on their own legal counsel to manage any formal audit or enforcement action.

Yes. ImportLogix maintains a clear audit trail for every reduction, sourced from CBP laws and rulings — supporting faster CF-28 (Request for Information) and CF-29 (Notice of Action) response times. The platform documentation is stored for compliance and audit requests, not routine shipment inspections, which are handled separately. In the event of receiving a CF-28 or CF-29, documentation and audit procedural guidelines are provided directly through the ImportLogix dashboard. ISG Customer Service is available for additional support.

ImportLogix is built on an updatable Customs Rulings Knowledge Base. As CBP issues new rulings or trade laws are amended, ISG updates the platform accordingly. The 36-month Client Service Agreement includes ongoing CBP rulings research and updates to keep the program current throughout its term.

ImportLogix uses secure, AWS-based cloud infrastructure with role-based access controls to protect Importer and Supplier data. Access is limited to authorized users only, and data is used exclusively for the tariff and duty savings program. See ISG's Privacy Policy for full details.

Getting started begins with a no-obligation tariff-savings review. After signing the agreement and setting up payment, the Importer receives login credentials, completes a brief Company Profile, and invites Import Manager/Buyers and Suppliers to the platform. As Suppliers complete the Supplier Survey, ImportLogix generates compliance documentation and step-by-step procedures, which the Importer's team uses to implement tariff savings.

No. ImportLogix is designed to work alongside existing import operations. Current customs broker relationships and supply chain arrangements may remain fully in place, along with existing methods such as HTS classifications and First Sale programs. The platform works with cost data Suppliers already maintain.

Suppliers complete a survey covering standard cost-structure categories they already track internally — not confidential business information. For each applicable category, Suppliers enter a cost percentage and answer follow-up questions that validate and document it for compliance purposes. Importers provide only high-level company profile details, such as 12-month tariff spend, product types, countries of origin, and import method. All financial systems, including invoicing and accounts payable, remain outside the platform.

No. Most of the Importer's team involvement is front-loaded during the Supplier Survey submission and approval process. Suppliers complete a structured online survey, and the Importer of Record reviews and reconciles their answers through in-app messaging to resolve any questions or revisions. The software then generates compliance documentation to support tariff and duty savings.

Yes, some changes are needed to activate import savings. ImportLogix provides new, step-by-step procedures for shipment purchase orders, invoices, and future payments to Suppliers. These are straightforward procedural updates — not structural changes to existing operations.

ImportLogix generates the supporting documentation needed for compliance and import files, based on data collected from each Supplier. ISG recommends that each Importer's legal counsel or customs specialist review the details to confirm all documentation supports the specific industry, business model, and Supplier relationship.

Minimal. ImportLogix automates Supplier data collection and customs documentation. After the one-time Supplier survey, savings apply year after year unless there's a material change in the Importer-Supplier relationship — such as restructuring, product line changes, or supplier rebalancing — in which case survey responses can be updated to generate new per-shipment ledgers and other compliance documentation, stored in the Documentation Library.

ImportLogix is activated on a per-Supplier basis, and cooperation rates have historically been high. ISG provides introductory materials to help customs and procurement teams introduce the program, clarifying that participation is voluntary and requires no change to a Supplier's pricing or revenue. However, if a Supplier declines, significant tariff savings can still be realized for every other factory relationship onboarded to the platform.

Yes. ImportLogix currently supports Google Translate. By default, the platform displays instructions, fields, surveys, and documents in English and USD.

Once you sign your ImportLogix subscription agreement and complete payment setup, you'll automatically receive your login credentials and onboarding instructions. From there, you'll begin inviting your Import Manager/Buyers and/or Suppliers to join the platform — individually or in bulk. As Suppliers log in, the Supplier Survey process begins, activating your tariff savings program.

To see your projected tariff valuation, schedule a no-obligation tariff-savings review and ImportLogix demonstration here. Qualifying Importers are presented with a customized analysis covering projected annual and 3-year savings, estimated EBITDA impact, ImportLogix licensing options, and software license and service pricing — all before any commitment.