FAQ

If your company goes through a merger or ownership change, ISG will review available options to ensure program continuity. Please notify ISG, and we’ll help you manage the transition while maintaining compliance and savings.

If you choose to exit the Import Savings Program, no reverse action is required. Your documentation, shipping, and customs procedures remain intact with your Suppliers or customs broker. However, you must complete the financial terms outlined in your ISG 36-month Client Agreement.

Yes. The Import Savings Program is fully compliant with U.S. Customs laws and regulations. All practices are aligned with U.S. Customs compliance standards and rulings to ensure full regulatory adherence.

Yes. All information is private and protected. ImportLogix™ uses secure technology to protect Importer and Supplier data. All answers are confidential and only used for the Importer’s tariff and duty savings program. See Privacy Policy. 

Audits are random and rare but are increasing. ImportLogix™ helps prepare customs-compliant documentation in advance to support a potential “banking audit.” ISG also educates Importers by offering clear procedures on how to handle the process if contacted by U.S. Customs.

ISG’s tariff reduction models use legally approved accounting principles and drafts of legal customs-compliant documentation developed in collaboration with leading U.S. Customs law firms and trade specialists, ensuring the highest level of legality and trust.

Yes. Some changes are needed to activate U.S. import savings. ImportLogix™ provides new, step-by-step Procedures for shipment POs, invoices, and future payments to Suppliers.

ImportLogix™ supports major global languages, including English, Spanish, French, Mandarin Chinese, Portuguese, German, Japanese, and others. Additional languages will be added over time based on Importer and Supplier needs.

ISG’s import software, ImportLogix™, gathers basic factory budget data organized by topic, following examples that align with U.S. Customs guidance and explanations.

The Supplier Survey asks basic budget questions. This helps calculate savings that reduce the U.S. Importer’s tariffs and duties. Step-by-step instructions are provided so the process is clear and simple, supporting future shipment savings on every order with your Importer.

By default, ImportLogix™ shows content in English. You may choose another available language in the software settings to see a translated version of most key instructions, fields, and reports.

Minimal. ImportLogix is designed to streamline manual workload by automating Supplier data collection and customs documentation. Most of your team’s involvement is front-loaded during Supplier onboarding. After that, ISG manages ongoing compliance with changing U.S. Customs and tariff regulations and supports Supplier updates as your supply chain evolves.

Basic translation reduces confusion and speeds up collaboration by letting both sides understand instructions in their preferred language when possible, which supports smoother completion of ImportLogix™ surveys and documents

Importers invite each Supplier to set up their credentials and log into ImportLogix™. Suppliers then complete a detailed online survey covering organizational accounting and budgets.

No. As part of the ImportLogix™ onboarding process, factories complete a structured online survey. The software then automatically analyzes the data and generates compliant documentation to support tariff and duty savings.

 

ImportLogix™ generates supporting documentation needed for compliance and your import files base on the data collected from each Supplier. We recommend you ask your own company's legal counsel or customs specialist to review the details, so all documentation supports your specific industry, business model and Supplier relationship.

ImportLogix™ is designed as a long-term tariff savings and compliance platform rather than a short-term software expense. Program fees are based on the scope and complexity of your import profile, aligning subscription costs with the scale of your operations. The 36‑month subscription provides full coverage across multiple product and supply‑chain cycles, ensuring consistent tariff reduction across all shipments. Most importers begin realizing measurable savings with their first shipment, often offsetting early program costs. Annual discounts in years two and three support long‑term cost stability and help support stronger margins throughout your global operations.

Currently, Importers of consumer and industrial products, raw materials and components from over 200 countries and territories including China, India, Latin America, EU, and Africa. Applicants must meet specific qualification criteria.

Currently, U.S. Importers of consumer and industrial products, raw materials and components from over 200 countries and territories including China, India, Latin America, EU, and Africa. Applicants must meet specific qualification criteria.

Import Savings Group (ISG) is an international trade consulting company with law-firm partners specializing in U.S. Customs regulations. ISG helps U.S. importers legally reduce tariffs and duties through our software platform, ImportLogix™. ISG's Import Savings Program is supported by a unified collaboration of distinguished law offices, customs experts, and international accountants across the United States and around the world.

ImportLogix™ follows a subscription model based on your company's import profile, offering a 15% annual-pay discount in year one, a 20% discount in year two, and a 45% discount in year three. ISG offers options to extend both the subscription and import savings beyond the 36-month Client Service Agreement.

ImportLogix™ is a secure, cloud-based software. It helps U.S. Importers reduce tariffs and duties by using new accounting and legal methods and preparing correct documents for U.S. Customs. Suppliers participate by completing a detailed online survey with Importer approval.

ImportLogix™ is a secure, patent-pending, cloud-based import software. It helps U.S. Importers reduce tariffs and duties by using new accounting and legal methods and preparing correct documents for U.S. Customs. Suppliers participate by completing a detailed online survey with Importer approval.

Importers can opt-in for further communication if future program openings become available.

After the 36-month Client Service Agreement, Import Savings Group (ISG) offers legacy ImportLogix™ clients discounted flat-rate annual renewals based on their import profile.

ISG’s compliance is designed explicitly for Custom financial or banking audits, which are extremely rare—not routine shipment inspections. If Customs requests documentation, ImportLogix™ compliance documentation and procedures are available in the platform dashboard. For further support, reach out to ISG Customer Service.