How much time and internal effort does the program require?
Minimal. ImportLogix automates Supplier data collection and customs documentation. After the one-time Supplier survey, savings apply year after year unless […]
FAQs
What if some Suppliers decline to participate?
ImportLogix is activated on a per-Supplier basis, and cooperation rates have historically been high. ISG provides introductory materials to help
Is translation supported in ImportLogix?
Yes. ImportLogix currently supports Google Translate. By default, the platform displays instructions, fields, surveys, and documents in English and USD.
Why does the program require a 36-month commitment?
ImportLogix is designed as a long-term tariff savings and compliance platform rather than a short-term software expense. The 36-month term
What if a company is acquired or goes through an ownership change during the agreement?
If an Importer’s company undergoes a merger or ownership change during the program, ISG will review available options to ensure
How does onboarding to ImportLogix work?
Once you sign your ImportLogix subscription agreement and complete payment setup, you’ll automatically receive your login credentials and onboarding instructions.
How do I find out how much my company could save on tariffs?
To see your projected tariff valuation, schedule a no-obligation tariff-savings review and ImportLogix demonstration here. Qualifying Importers are presented with
How is company and Supplier data protected?
ImportLogix uses secure, AWS-based cloud infrastructure with role-based access controls to protect Importer and Supplier data. Access is limited to
What happens if U.S. Customs law or CBP guidance changes during the subscription term?
ImportLogix is built on an updatable Customs Rulings Knowledge Base. As CBP issues new rulings or trade laws are amended,
Does ImportLogix support a CBP audit or documentation request?
Yes. ImportLogix maintains a clear audit trail for every reduction, sourced from CBP laws and rulings — supporting faster CF-28